Privacy Policy

1. Introduction

Branded Residences (“we”, “us”, “our”), owned and operated by Branded Residences, provides interior design, space planning, modular interiors, and related home styling services in Gurugram and Delhi NCR.

By using our website brandedresidencess.in, contact forms, phone, WhatsApp, or other communication channels, you agree to this Privacy Policy.

2. Information we collect

We may collect the following information when you interact with us:

• Identity & contact details — name, phone number, email address, and preferred locality.
• Enquiry details — interior project scope, budget range, design preferences, messages you send through forms or chat.
• Technical data — IP address, browser type, device information, and pages visited (for website security and improvement).
• Communication records — call notes, WhatsApp/SMS conversation history related to your enquiry (where applicable).

We do not knowingly collect sensitive personal data (such as financial passwords, Aadhaar, or biometric data) through this website unless you voluntarily share documents for a specific service and we have a lawful need to process them.

3. How we use your information

We use your information to:

• Respond to enquiries and schedule design consultations or site measurements.
• Provide interior design, space planning, and related project services.
• Share project updates, offers, and customer support messages (with your consent where required).
• Improve our website, content, and service quality.
• Comply with applicable Indian laws and protect our legal rights.

4. Sharing of information

We do not sell your personal information. We may share limited data only with:

• Service partners — vendors, designers, or contractors needed to fulfil your request (only as required).
• Technology providers — hosting, email, messaging, or analytics tools that process data on our behalf under confidentiality obligations.
• Legal authorities — when required by law, regulation, or court order.

5. WhatsApp, SMS & RCS communications

If you tick the consent box on our contact form (or otherwise opt in), you agree to receive WhatsApp, SMS, and RCS messages from Branded Residences regarding property updates, design offers, offers, and customer support.

You may opt out at any time by replying STOP to a message, or by contacting us using the details below. Transactional messages related to an active enquiry may still be sent where necessary.

6. Cookies & analytics

Our website may use cookies or similar technologies to remember preferences, keep sessions secure, and understand basic traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some site features.

7. Data security & retention

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure.

We retain enquiry and communication records only for as long as needed for service delivery, legitimate business purposes, or legal requirements, after which they may be deleted or anonymised.

8. Your rights

Subject to applicable Indian law, you may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent for marketing messages.
• Request deletion of your data where we no longer have a lawful need to keep it.

To exercise these rights, contact us using the details in the next section. We may need to verify your identity before processing a request.

9. Contact us

For privacy-related questions or requests, reach Branded Residences:

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of our website after changes means you accept the revised policy.